Warranty and Returns Policy

At Dikzi.com, we strive to provide reliable software license keys, digital subscriptions, and digital vouchers. Because our products are digital assets delivered electronically via email or your customer dashboard, specific guidelines apply regarding refunds, replacements, and warranty coverage.

Please read this policy carefully before completing your purchase.

1. Nature of Digital Products

Unlike physical goods, digital products cannot be physically returned or restocked once an activation code, product key, or digital credential has been generated or revealed. For this reason, all sales are generally final, non-returnable, and non-refundable once the digital asset has been successfully delivered or displayed to you.

However, we recognize that technical errors or activation issues can occasionally occur, and we are committed to providing support to resolve these matters.

2. Conditions Eligible for Refund or Replacement

We will issue a replacement or process a full or pro-rated refund under the following specific circumstances:

  • Defective or Invalid Code: If the delivered key or activation code is defective or non-functional upon receipt, and our technical support team cannot resolve the issue or provide a working replacement within 48 hours of your report.
  • Material Discrepancy: If the delivered digital asset is materially different from the product description listed on Dikzi.com at the time of purchase.
  • System Non-Delivery: If your order fails to generate or deliver due to a technical error on our platform, and you request a cancellation prior to the code being issued or revealed.

3. Exclusions (When Refunds or Replacements Are NOT Issued)

Dikzi.com cannot grant refunds, store credits, or replacements under the following conditions:

  • Change of Mind: You decide you no longer want or need the software, subscription, or voucher after the code or account credential has been delivered.
  • System Incompatibility: You purchased software that is incompatible with your device or operating system (e.g., buying a Windows-exclusive software key for a macOS device). Users are responsible for reviewing technical specifications before completing an order.
  • Buyer’s Error: You accidentally ordered the wrong product, quantity, or region variant, and the digital asset has already been generated or sent.
  • Third-Party Terms Violation: Your account is restricted, suspended, or banned by the software publisher or service provider due to a violation of their individual Terms of Service after a successful activation.

4. Warranty Support & Reporting Window

  • Reporting Window: To qualify for a refund or replacement for an invalid key or initial activation error, you must report the issue to our support team within 7 days of the purchase date.
  • Warranty Period Coverage: For digital subscriptions or ongoing services, Dikzi.com provides warranty support for the duration specified on the respective product details page.
  • Pro-rated Refund Policy: If a subscription stops functioning during its active warranty period and our support team is unable to repair or replace it, a pro-rated refund will be calculated and issued based on the remaining unused duration.

5. How to File a Claim

If you encounter an issue with your digital product, please follow these steps to file a warranty claim:

  1. Send an email to our support team at help@dikzi.com.
  2. Include your Order Number and the email address used during purchase.
  3. Provide a clear description of the issue, along with unedited screenshots or video screen recordings showing the error message, system properties, or activation code entered.

Our technical support team will investigate the issue and respond within 24 to 48 business hours.

6. Processing of Approved Refunds

  • Refund Method: Once a refund request is approved, credit will automatically be applied to your original method of payment (e.g., credit card, PayPal, or digital wallet).
  • Processing Time: Financial institutions typically take 3 to 10 business days to post the refunded amount to your account statement.
  • Deactivation: Upon issuance of a refund, the associated license key or credential will be permanently invalidated and deactivated.

7. Contact Us
If you have any questions or require support regarding our Warranty and Returns Policy, please contact us at:

Website: https://digi79.com
Support Email: help@dikzi.com